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Terms & Conditions

Terms & Conditions

Terms & Conditions

We at Leggs want you to find our site interesting and to enjoy the purchases you make from it. If you have any comments or suggestions to make please contact us at:-

Leggs

77 Skinnergate

Darlington

Co Durham

DL3 7LX

Tel 01325 363633

Email john@leggs.fsnet.co.uk

What if I want to cancel my order before I have received it?

The United Kingdom's Distance Selling Regulations give you have the right to cancel your order and receive a full refund. For orders that are 'Awaiting Dispatch' it may be possible to cancel your order before it is dispatched. Please contact us at returns@leggs.fsnet.co.uk as soon as possible after placing the order. If your order has already been shipped please follow the instructions for What if I want a refund?

Returns Information

What if I want a refund?

You are entitled to a refund or an exchange if you return your item in perfect condition within7 days. If you are not satisfied with your purchase for whatever reason (even if you simply change your mind) we will offer you a refund or an exchange.

Firstly - You must give our customer services team a call and request a returns authorisation code. 

Secondly - Fill in your pre-printed Returns form indicating which items you are returning and wish to be refunded for. Place this form in the parcel you are returning to us along with the items. If the items are returned to us within 7 days in perfect condition with all labels and tags attached we will refund you via the original method of payment within 10 days of us receiving the goods.

Please send via recorded delivery and retain proof of postage.

Please be aware that earrings, underwear and swimwear are non-returnable for an exchange or refund unless faulty.

What if I want to exchange an item?

Fill in your pre-printed Returns form indicating which items you are returning and wish to exchange, including the details of the item you wish to receive in exchange. Place this form in the parcel you are returning to us along with the items. If it is not a straight forward exchange for a different size or colour of the same item, please also email or call us and we can advise you accordingly.

Please send via recorded delivery and retain proof of postage.

What if my item is faulty and I don't want to pay the postage to return it?

You are entitled to a refund or an exchange if you return faulty items within 30 days.

Fill in your pre-printed Returns form indicating which faulty items you are returning and if you want a refund or the item replacing. Place this form in the parcel you are returning to us along with the items. Also include a copy of your postage receipt so we are able to refund your postage costs. Once we have established that it is a manufacturing fault we will refund you via the original method of payment (plus postage costs) as soon as possible after we have received the goods. In some cases this may take longer than our usual refund time of within 10 days depending on the brand and the fault.

Please send via recorded delivery and retain proof of postage.

Where do I return my items?

Returns Department

Leggs

77 Skinnergate

Darlington

Co Durham

DL3 7LX

What do I do if I have received an incorrect item?

Fill in your pre-printed Returns form indicating which incorrect items you are returning, including details of the items you should have received. Place this form in the parcel you are returning to us along with the items. Also include a copy of your postage receipt so we are able to refund your postage costs. If the items are returned to us within 7 days in perfect condition with all labels and tags attached we will refund you via the original method of payment (plus postage costs) within 10 days of us receiving the goods.

Please send via recorded delivery and retain proof of postage.

If you wish to exchange an item for any reason (other than if it is faulty) the customer is responsible for the shipping costs to return the item back to us. Once we have received your returned item UK customers WILL NOT be charged the postage costs to then have the exchanged item delivered to them.

Privacy Policy

Leggs complies with all aspects of the Data Protection Act. We do not disclose customer details to any third party.

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